tickets (Ticket management in Noi)¶
The lino_noi.lib.tickets plugin extends lino_xl.lib.tickets to
make it collaborate with lino_noi.lib.working.
In Lino Noi the site of a ticket also indicates "who is going to pay" for our work. Lino Noi uses this information when generating a service report.
This is a tested document. The following instructions are used for initialization:
>>> from lino import startup
>>> startup('lino_book.projects.noi1e.settings.demo')
>>> from lino.api.doctest import *
Tickets¶
Here is a textual description of the fields and their layout used in the detail window of a ticket.
>>> from lino.utils.diag import py2rst
>>> print(py2rst(tickets.AllTickets.detail_layout, True))
...
(main) [visible for all]:
- **General** (general_tab_1):
- **None** (overview)
- (general2):
- (general2_1): **Project** (site), **End user** (end_user), **Ticket type** (ticket_type)
- (triager_panel_1) [visible for developer admin]: **Assign to** (quick_assign_to) [visible for all], **Private** (private) [visible for all]
- (general2_3): **Priority** (priority), **Planned time** (planned_time), **Deadline** (deadline)
- (general2_4): **Regular** (regular_hours), **Extra** (extra_hours), **Free** (free_hours)
- **Sessions** (working.SessionsByTicket) [visible for contributor developer admin]
- (general3): **Workflow** (workflow_buttons), **Comments** (comments.CommentsByRFC)
- **More** (more_tab_1):
- (more1):
- (more1_1): **ID** (id), **Reference** (ref)
- **Summary** (summary)
- **Parent** (parent)
- **Tickets** (TicketsByParent) [visible for customer contributor developer admin]
- (more2): **Description** (description), **Resolution** (upgrade_notes), **Upload files** (uploads.UploadsByController)
- (more3):
- **State** (state)
- **Assigned to** (assigned_to)
- (more3_3): **Author** (user), **Created** (created)
- (more3_4): **Modified** (modified), **Fixed since** (fixed_since)
- **Duplicate of** (duplicate_of)
- **Duplicates** (DuplicatesByTicket)
- **Links** (links_1): **Mentioned in** (comments.CommentsByMentioned), **Dependencies** (tickets.LinksByTicket) [visible for developer admin]
Screenshots¶
The life cycle of a ticket¶
In Lino Noi we use the default tickets workflow defined in
lino_xl.lib.tickets.TicketStates.
Projects¶
The list of projects in our demo database depends on who is looking at it. Anonymous users can see only public projects:
>>> rt.show(tickets.Sites)
=========== ============= ======== ================ ======== ============== ====
Reference Designation Client Contact person Remark Workflow ID
----------- ------------- -------- ---------------- -------- -------------- ----
aab aab **⚒ Active** 6
bcc bcc **⚒ Active** 7
bugs bugs **⚒ Active** 5
dde dde **⚒ Active** 8
docs docs **⚒ Active** 4
pypi pypi **⚒ Active** 3
=========== ============= ======== ================ ======== ============== ====
>>> rt.login("marc").show(tickets.Sites)
=========== ===================== ===================== ================ ======== ================================ ====
Reference Designation Client Contact person Remark Workflow ID
----------- --------------------- --------------------- ---------------- -------- -------------------------------- ----
aab aab **⚒ Active** 6
bcc bcc **⚒ Active** 7
bugs bugs **⚒ Active** → [⚹] [☉] [☾] [☑] 5
dde dde **⚒ Active** → [⚹] [☉] [☾] [☑] 8
docs docs **⚒ Active** 4
pypi pypi **⚒ Active** 3
welsch Bäckerei Ausdemwald Bäckerei Ausdemwald Annette Arens **⚒ Active** → [⚹] [☉] [☾] [☑] 2
=========== ===================== ===================== ================ ======== ================================ ====
>>> rt.login("jean").show(tickets.Sites)
=========== ===================== ===================== ================ ======== ================================ ====
Reference Designation Client Contact person Remark Workflow ID
----------- --------------------- --------------------- ---------------- -------- -------------------------------- ----
aab aab **⚒ Active** → [⚹] [☉] [☾] [☑] 6
bcc bcc **⚒ Active** → [⚹] [☉] [☾] [☑] 7
bugs bugs **⚒ Active** → [⚹] [☉] [☾] [☑] 5
dde dde **⚒ Active** → [⚹] [☉] [☾] [☑] 8
docs docs **⚒ Active** → [⚹] [☉] [☾] [☑] 4
pypi pypi **⚒ Active** → [⚹] [☉] [☾] [☑] 3
welket Rumma & Ko OÜ Rumma & Ko OÜ Andreas Arens **⚒ Active** → [⚹] [☉] [☾] [☑] 1
welsch Bäckerei Ausdemwald Bäckerei Ausdemwald Annette Arens **⚒ Active** → [⚹] [☉] [☾] [☑] 2
=========== ===================== ===================== ================ ======== ================================ ====
>>> rt.login("mathieu").show(tickets.Sites)
=========== ============= ======== ================ ======== ================================ ====
Reference Designation Client Contact person Remark Workflow ID
----------- ------------- -------- ---------------- -------- -------------------------------- ----
aab aab **⚒ Active** → [⚹] [☉] [☾] [☑] 6
bcc bcc **⚒ Active** 7
bugs bugs **⚒ Active** 5
dde dde **⚒ Active** 8
docs docs **⚒ Active** 4
pypi pypi **⚒ Active** → [⚹] [☉] [☾] [☑] 3
=========== ============= ======== ================ ======== ================================ ====
List of sites to which Jean is "subscribed" (i.e. that are assigned to a team where Jean is member):
>>> rt.login("jean").show(tickets.MySites)
=================== ============= ================================
Project Description Workflow
------------------- ------------- --------------------------------
`aab <Detail>`__ **⚒ Active** → [⚹] [☉] [☾] [☑]
`pypi <Detail>`__ **⚒ Active** → [⚹] [☉] [☾] [☑]
=================== ============= ================================
List of tickets that have not yet been assigned to a site:
>>> pv = dict(has_site=dd.YesNo.no)
>>> rt.login("robin").show(tickets.AllTickets, param_values=pv)
...
===== ============================================== ========== ====================================== =========
ID Summary Priority Workflow Project
----- ---------------------------------------------- ---------- -------------------------------------- ---------
110 Why is foo so bar 30 [✋] [▶] **☐ Ready** → [☒]
108 No more foo when bar is gone 30 [✋] [▶] **⚒ Working** → [☾] [☐] [☒]
100 Cannot delete foo 30 [✋] [▶] **⚒ Working** → [☾] [☐] [☒]
94 How can I see where bar? 30 [✋] [▶] **☐ Ready** → [☒]
90 No more foo when bar is gone 30 [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒]
80 Foo never bars 30 [✋] [▶] **☒ Refused**
70 'NoneType' object has no attribute 'isocode' 30 [✋] [▶] **☐ Ready** → [☒]
66 Irritating message when bar 30 [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒]
60 Default account in invoices per partner 30 [✋] [▶] **⚒ Working** → [☾] [☐] [☒]
52 'NoneType' object has no attribute 'isocode' 30 [✋] [▶] **⚒ Working** → [☾] [☐] [☒]
50 Misc optimizations in Baz 30 [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒]
40 How can I see where bar? 30 [✋] [▶] **☒ Refused**
38 Why is foo so bar 30 [✋] [▶] **☐ Ready** → [☒]
30 Irritating message when bar 30 [✋] [▶] **☐ Ready** → [☒]
24 Default account in invoices per partner 30 [✋] [▶] **☒ Refused**
20 Why is foo so bar 30 [✋] [▶] **⚒ Working** → [☾] [☐] [☒]
10 Where can I find a Foo when bazing Bazes? 30 [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒]
===== ============================================== ========== ====================================== =========
Ticket types¶
The demo fixture defines the following ticket types.
>>> rt.show(tickets.TicketTypes)
============= ================== ================== ================
Designation Designation (de) Designation (fr) Reporting type
------------- ------------------ ------------------ ----------------
Bugfix Bugfix Bugfix
Enhancement Enhancement Enhancement
Upgrade Upgrade Upgrade
============= ================== ================== ================
Deciding what to do next¶
Show all active tickets reported by me.
>>> rt.login('jean').show(tickets.MyTicketsToWork)
...
========== ================================================= ====================================== =========
Priority Ticket Workflow Project
---------- ------------------------------------------------- -------------------------------------- ---------
30 `#91 (☉ Cannot delete foo) <Detail>`__ [▶] **☉ Open** → [☎] [⚒] [☐] [☑] [☒] aab
30 `#59 (☉ Misc optimizations in Baz) <Detail>`__ [▶] **☉ Open** → [☎] [⚒] [☐] [☑] [☒] aab
30 `#11 (☉ Class-based Foos and Bars?) <Detail>`__ [▶] **☉ Open** → [☎] [⚒] [☐] [☑] [☒] aab
========== ================================================= ====================================== =========
>>> rt.login('jean').show(tickets.MyTickets)
...
========== ==================================================================== ================= ============== ========= ======= ====== ==============================================
Priority Ticket Assigned to Planned time Regular Extra Free Workflow
---------- -------------------------------------------------------------------- ----------------- -------------- --------- ------- ------ ----------------------------------------------
30 `#113 (⚹ Misc optimizations in Baz) <Detail>`__ Romain Raffault [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
30 `#106 (☎ 'NoneType' object has no attribute 'isocode') <Detail>`__ Romain Raffault [▶] **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒]
30 `#99 (☉ No more foo when bar is gone) <Detail>`__ [✋] [▶] **☉ Open** → [☾] [☎] [⚒] [☐] [☑] [☒]
30 `#92 (⚒ Why is foo so bar) <Detail>`__ Rolf Rompen [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒]
30 `#78 (☐ Default account in invoices per partner) <Detail>`__ Rolf Rompen [▶] **☐ Ready** → [☎] [☑] [☒]
30 `#57 (⚹ Irritating message when bar) <Detail>`__ [✋] [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
30 `#50 (☎ Misc optimizations in Baz) <Detail>`__ [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒]
30 `#43 (☉ 'NoneType' object has no attribute 'isocode') <Detail>`__ [✋] [▶] **☉ Open** → [☾] [☎] [⚒] [☐] [☑] [☒]
30 `#36 (⚒ No more foo when bar is gone) <Detail>`__ Luc [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒]
30 `#22 (☐ How can I see where bar?) <Detail>`__ Rolf Rompen [▶] **☐ Ready** → [☎] [☑] [☒]
30 `#1 (⚹ Föö fails to bar when baz) <Detail>`__ [✋] [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
========== ==================================================================== ================= ============== ========= ======= ====== ==============================================
The backlog¶
The TicketsBySite panel shows all the tickets for a given site. It is
a scrum backlog.
>>> welket = tickets.Site.objects.get(ref="welket")
>>> rt.login("robin").show(tickets.TicketsBySite, welket)
...
===================== ==================================================================== ============== ========== ======= ====== ==============================================
Priority Ticket Planned time Regular Extra Free Workflow
--------------------- -------------------------------------------------------------------- -------------- ---------- ------- ------ ----------------------------------------------
30 `#114 (☎ Default account in invoices per partner) <Detail>`__ [✋] [▶] **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒]
30 `#113 (⚹ Misc optimizations in Baz) <Detail>`__ [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
30 `#106 (☎ 'NoneType' object has no attribute 'isocode') <Detail>`__ [▶] **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒]
30 `#97 (⚹ 'NoneType' object has no attribute 'isocode') <Detail>`__ [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
30 `#84 (⚒ Irritating message when bar) <Detail>`__ [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒]
30 `#82 (☎ Cannot delete foo) <Detail>`__ [▶] **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒]
30 `#81 (⚹ No more foo when bar is gone) <Detail>`__ [✋] [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
30 `#74 (☎ Why is foo so bar) <Detail>`__ [▶] **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒]
30 `#68 (⚒ Misc optimizations in Baz) <Detail>`__ [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒]
30 `#65 (⚹ Why is foo so bar) <Detail>`__ [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
30 `#62 (☐ Foo never bars) <Detail>`__ [✋] [▶] **☐ Ready** → [☎] [☑] [☒]
30 `#58 (☎ How can I see where bar?) <Detail>`__ [▶] **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒]
30 `#49 (⚹ How can I see where bar?) <Detail>`__ [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
30 `#44 (⚒ Foo never bars) <Detail>`__ [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒]
30 `#42 (☎ Default account in invoices per partner) <Detail>`__ [▶] **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒]
30 `#36 (⚒ No more foo when bar is gone) <Detail>`__ [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒]
30 `#33 (⚹ Default account in invoices per partner) <Detail>`__ [✋] [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
30 `#18 (☎ No more foo when bar is gone) <Detail>`__ [✋] [▶] **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒]
30 `#17 (⚹ Foo never bars) <Detail>`__ [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
30 `#14 (☐ Bar cannot baz) <Detail>`__ 0:10 [✋] [▶] **☐ Ready** → [☎] [☑] [☒]
30 `#12 (⚒ Foo cannot bar) <Detail>`__ 1:30 [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒]
30 `#4 (⚒ Foo and bar don't baz) <Detail>`__ 2:18 [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒]
30 `#1 (⚹ Föö fails to bar when baz) <Detail>`__ [✋] [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑]
**Total (23 rows)** **3:58**
===================== ==================================================================== ============== ========== ======= ====== ==============================================
Note that anonymous cannot see tickets of a non-public site.
>>> rt.show(tickets.TicketsBySite, welket)
...
No data to display
>>> pypi = tickets.Site.objects.get(ref="pypi")
>>> rt.show(tickets.TicketsBySite, pypi)
...
No data to display
Links between tickets¶
>>> rt.show(tickets.Links)
...
==== ================= ================================== ==============================
ID Dependency type Parent Child
---- ----------------- ---------------------------------- ------------------------------
1 Requires #1 (⚹ Föö fails to bar when baz) #2 (☎ Bar is not always baz)
==== ================= ================================== ==============================
Filtering tickets¶
Lino Noi modifies the list of the parameters you can use for filterings
tickets be setting a custom params_layout.
>>> show_fields(tickets.AllTickets, all=True)
...
+--------------------+--------------------+-----------------------------------------------------------------------+
| Internal name | Verbose name | Help text |
+====================+====================+=======================================================================+
| user | Author | The author or reporter of this ticket. The user who reported this |
| | | ticket to the database and is responsible for managing it. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| end_user | End user | Only rows concerning this end user. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| assigned_to | Assigned_to | Only tickets with this user assigned. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| not_assigned_to | Not assigned to | Only that this user is not assigned to. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| interesting_for | Interesting for | Only tickets interesting for this partner. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| site | Project | Show only tickets within this project. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| has_site | Has site | Show only (or hide) tickets which have a site assigned. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| state | State | Only rows having this state. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| show_assigned | Assigned | Show only (or hide) tickets that are assigned to somebody. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| show_active | Active | Show only (or hide) tickets which are active (i.e. state is Talk |
| | | or ToDo). |
+--------------------+--------------------+-----------------------------------------------------------------------+
| show_todo | To do | Show only (or hide) tickets that are todo (i.e. state is New |
| | | or ToDo). |
+--------------------+--------------------+-----------------------------------------------------------------------+
| show_private | Private | Show only (or hide) tickets that are marked private. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| start_date | Date from | Start of observed date range |
+--------------------+--------------------+-----------------------------------------------------------------------+
| end_date | until | End of observed date range |
+--------------------+--------------------+-----------------------------------------------------------------------+
| observed_event | Observed event | |
+--------------------+--------------------+-----------------------------------------------------------------------+
| has_ref | Has reference | |
+--------------------+--------------------+-----------------------------------------------------------------------+
| last_commenter | Commented Last | Only tickets that have this use commenting last. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| not_last_commenter | Not Commented Last | Only tickets where this use is not the last commenter. |
+--------------------+--------------------+-----------------------------------------------------------------------+
| subscriber | Site Subscriber | Limit tickets to tickets that have a site this user is subscribed to. |
+--------------------+--------------------+-----------------------------------------------------------------------+
Change observers¶
Don't read this.
>>> ar = rt.login('robin')
>>> list(tickets.Site.objects.get(ref="welket").get_change_observers())
...
[(User #6 ('Luc'), <notify.MailModes.often:often>), (User #3 ('Romain Raffault'), <notify.MailModes.often:often>)]
>>> list(comments.Comment.objects.get(pk=1).get_change_observers())
...
[(User #6 ('Luc'), <notify.MailModes.often:often>), (User #3 ('Romain Raffault'), <notify.MailModes.often:often>)]
>>> list(comments.Comment.objects.get(pk=155).get_change_observers())
...
[(User #7 ('Jean'), <notify.MailModes.often:often>),
(User #5 ('Mathieu'), <notify.MailModes.often:often>),
(User #1 ('Robin Rood'), <notify.MailModes.often:often>)]
