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`tickets` (Ticket management in Noi)¶

The lino_noi.lib.tickets plugin extends lino_xl.lib.tickets to make it collaborate with lino_noi.lib.working.

In Lino Noi the site of a ticket also indicates "who is going to pay" for our work. Lino Noi uses this information when generating a service report.

This is a tested document. The following instructions are used for initialization:

>>> from lino import startup
>>> startup('lino_book.projects.noi1e.settings.demo')
>>> from lino.api.doctest import *

Tickets ¶

Here is a textual description of the fields and their layout used in the detail window of a ticket.

>>> from lino.utils.diag import py2rst
>>> print(py2rst(tickets.AllTickets.detail_layout, True))
... 
(main) [visible for all]:
- **General** (general_tab_1):
  - **None** (overview)
  - (general2):
    - (general2_1): **Subscription** (order), **End user** (end_user), **Ticket type** (ticket_type)
    - (triager_panel_1) [visible for developer admin]: **Project** (site) [visible for all], **Assign to** (quick_assign_to) [visible for all], **Confidential** (private) [visible for all]
    - (general2_3): **Priority** (priority), **Planned time** (planned_time), **Deadline** (deadline)
    - (general2_4): **Regular** (regular_hours), **Extra** (extra_hours), **Free** (free_hours)
    - **Sessions** (working.SessionsByTicket) [visible for contributor developer admin]
  - (general3): **Workflow** (workflow_buttons), **My comment** (comment), **Comments** (comments.CommentsByRFC)
- **More** (more_tab_1):
  - (more1):
    - (more1_1): **ID** (id), **Reference** (ref)
    - **Summary** (summary)
    - **Description** (description)
  - (more2): **Resolution** (upgrade_notes), **Upload files** (uploads.UploadsByController) [visible for customer contributor developer admin]
  - (more3):
    - **State** (state)
    - **Assigned to** (assigned_to)
    - (more3_3): **Author** (user), **Created** (created)
    - (more3_4): **Modified** (modified), **Fixed since** (fixed_since)
    - **Duplicate of** (duplicate_of)
    - **Duplicates** (DuplicatesByTicket)
- **Links** (links_1):
  - (links_left):
    - **Parent** (parent)
    - **Tickets** (TicketsByParent) [visible for customer contributor developer admin]
  - **Mentioned in** (comments.CommentsByMentioned)

class lino_noi.lib.tickets.Ticket¶

The Django model used to represent a ticket in Noi. Adds some fields and methods.

assigned_to¶: The user who is working on this ticket.

site¶: The site this ticket belongs to. You can select only sites you are subscribed to.

Screenshots ¶

The life cycle of a ticket ¶

In Lino Noi we use the default tickets workflow defined in lino_xl.lib.tickets.TicketStates.

Projects ¶

The list of projects in our demo database depends on who is looking at it. Anonymous users can see only public projects:

>>> rt.show(tickets.Sites)
=========== ============= ======== ================ ======== ============== ====
 Reference   Designation   Client   Contact person   Remark   Workflow       ID
----------- ------------- -------- ---------------- -------- -------------- ----
 admin       admin                                            **⚒ Active**   6
 bugs        bugs                                             **⚒ Active**   3
 cust        cust                                             **⚒ Active**   5
 docs        docs                                             **⚒ Active**   2
 pypi        pypi                                             **⚒ Active**   1
=========== ============= ======== ================ ======== ============== ====

>>> rt.login("marc").show(tickets.Sites)
=========== ============= ======== ================ ======== ================================ ====
 Reference   Designation   Client   Contact person   Remark   Workflow                         ID
----------- ------------- -------- ---------------- -------- -------------------------------- ----
 admin       admin                                            **⚒ Active** → [⚹] [☉] [☾] [☑]   6
 bugs        bugs                                             **⚒ Active** → [⚹] [☉] [☾] [☑]   3
 cust        cust                                             **⚒ Active**                     5
 docs        docs                                             **⚒ Active**                     2
 pypi        pypi                                             **⚒ Active**                     1
=========== ============= ======== ================ ======== ================================ ====

List of sites to which Jean is "subscribed" (i.e. that are assigned to a team where Jean is member):

>>> rt.login("jean").show(tickets.MySites)
======================= ============= ================================
 Project                 Description   Workflow
----------------------- ------------- --------------------------------
 `pypi <Detail>`__                     **⚒ Active** → [⚹] [☉] [☾] [☑]
 `security <Detail>`__                 **⚒ Active** → [⚹] [☉] [☾] [☑]
======================= ============= ================================

List of tickets that have not yet been assigned to a site:

>>> pv = dict(has_site=dd.YesNo.no)
>>> rt.login("robin").show(tickets.AllTickets, param_values=pv)
... 
===== ============================================== ========== =========================================== =========
 ID    Summary                                        Priority   Workflow                                    Project
----- ---------------------------------------------- ---------- ------------------------------------------- ---------
 Foo never bars                                 30         [✋] [▶] **☒ Refused**
 Default account in invoices per partner        30         [✋] [▶] **☐ Ready** → [☒]
 How can I see where bar?                       30         [✋] [▶] **⚒ Working** → [☾] [☐] [☒] [⧖]
 Why is foo so bar                              30         [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒] [⧖]
 No more foo when bar is gone                   30         [✋] [▶] **⧖ Waiting**
 'NoneType' object has no attribute 'isocode'   30         [✋] [▶] **☑ Closed** → [☉]
 Misc optimizations in Baz                      30         [✋] [▶] **☾ Sleeping** → [⧖]
 Irritating message when bar                    30         [✋] [▶] **☉ Open** → [☾] [☐] [☒] [⧖]
 Cannot delete foo                              30         [✋] [▶] **⚹ New** → [☾] [☉] [☐] [⧖]
  Foo never bars                                 30         [✋] [▶] **☒ Refused**
  Default account in invoices per partner        30         [✋] [▶] **☐ Ready** → [☒]
  How can I see where bar?                       30         [✋] [▶] **⚒ Working** → [☾] [☐] [☒] [⧖]
  Why is foo so bar                              30         [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒] [⧖]
  No more foo when bar is gone                   30         [✋] [▶] **⧖ Waiting**
  'NoneType' object has no attribute 'isocode'   30         [✋] [▶] **☑ Closed** → [☉]
  Misc optimizations in Baz                      30         [✋] [▶] **☾ Sleeping** → [⧖]
  Irritating message when bar                    30         [✋] [▶] **☉ Open** → [☾] [☐] [☒] [⧖]
  Cannot delete foo                              30         [✋] [▶] **⚹ New** → [☾] [☉] [☐] [⧖]
  Foo never bars                                 30         [✋] [▶] **☒ Refused**
  Default account in invoices per partner        30         [✋] [▶] **☐ Ready** → [☒]
  How can I see where bar?                       30         [✋] [▶] **⚒ Working** → [☾] [☐] [☒] [⧖]
  Why is foo so bar                              30         [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒] [⧖]
  No more foo when bar is gone                   30         [✋] [▶] **⧖ Waiting**
  'NoneType' object has no attribute 'isocode'   30         [✋] [▶] **☑ Closed** → [☉]
  Misc optimizations in Baz                      30         [✋] [▶] **☾ Sleeping** → [⧖]
  Irritating message when bar                    30         [✋] [▶] **☉ Open** → [☾] [☐] [☒] [⧖]
  Cannot delete foo                              30         [✋] [▶] **⚹ New** → [☾] [☉] [☐] [⧖]
  Foo never bars                                 30         [✋] [▶] **☒ Refused**
  Default account in invoices per partner        30         [✋] [▶] **☐ Ready** → [☒]
  How can I see where bar?                       30         [✋] [▶] **⚒ Working** → [☾] [☐] [☒] [⧖]
  Why is foo so bar                              30         [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒] [⧖]
  No more foo when bar is gone                   30         [✋] [▶] **⧖ Waiting**
  'NoneType' object has no attribute 'isocode'   30         [✋] [▶] **☑ Closed** → [☉]
  Misc optimizations in Baz                      30         [✋] [▶] **☾ Sleeping** → [⧖]
  Irritating message when bar                    30         [✋] [▶] **☉ Open** → [☾] [☐] [☒] [⧖]
  Cannot delete foo                              30         [✋] [▶] **⚹ New** → [☾] [☉] [☐] [⧖]
  Foo never bars                                 30         [✋] [▶] **☒ Refused**
  Default account in invoices per partner        30         [✋] [▶] **☐ Ready** → [☒]
  How can I see where bar?                       30         [✋] [▶] **⚒ Working** → [☾] [☐] [☒] [⧖]
  Why is foo so bar                              30         [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒] [⧖]
  No more foo when bar is gone                   30         [✋] [▶] **⧖ Waiting**
  'NoneType' object has no attribute 'isocode'   30         [✋] [▶] **☑ Closed** → [☉]
  Misc optimizations in Baz                      30         [✋] [▶] **☾ Sleeping** → [⧖]
  Irritating message when bar                    30         [✋] [▶] **☉ Open** → [☾] [☐] [☒] [⧖]
  Cannot delete foo                              30         [✋] [▶] **⚹ New** → [☾] [☉] [☐] [⧖]
  Foo never bars                                 30         [✋] [▶] **☒ Refused**
  Default account in invoices per partner        30         [✋] [▶] **☐ Ready** → [☒]
  How can I see where bar?                       30         [✋] [▶] **⚒ Working** → [☾] [☐] [☒] [⧖]
  Why is foo so bar                              30         [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒] [⧖]
  No more foo when bar is gone                   30         [✋] [▶] **⧖ Waiting**
  How to get bar from foo                        30         [✋] [▶] **☑ Closed** → [☉]
  Bar cannot baz                                 30         [✋] [▶] **☾ Sleeping** → [⧖]
  Foo cannot bar                                 30         [✋] [▶] **☉ Open** → [☾] [☐] [☒] [⧖]
  Where can I find a Foo when bazing Bazes?      30         [✋] [▶] **⚹ New** → [☾] [☉] [☐] [⧖]
   Is there any Bar in Foo?                       30         [✋] [▶] **☒ Refused**
   Sell bar in baz                                30         [✋] [▶] **☐ Ready** → [☒]
   Foo and bar don't baz                          30         [✋] [▶] **⚒ Working** → [☾] [☐] [☒] [⧖]
   Bar is not always baz                          30         [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒] [⧖]
===== ============================================== ========== =========================================== =========

Ticket types ¶

The demo fixture defines the following ticket types.

>>> rt.show(tickets.TicketTypes)
============= ================== ================== ================
 Designation   Designation (de)   Designation (fr)   Reporting type
------------- ------------------ ------------------ ----------------
 Bugfix        Bugfix             Bugfix             Regular
 Enhancement   Enhancement        Enhancement        Extra
 Upgrade       Upgrade            Upgrade            Regular
============= ================== ================== ================

Deciding what to do next ¶

Show all active tickets reported by me.

>>> rt.login('marc').show(tickets.MyTicketsToWork)
... 
========== ======================================= ========================================== =========
 Priority   Ticket                                  Workflow                                   Project
---------- --------------------------------------- ------------------------------------------ ---------
 30         `#101 (Why is foo so bar) <Detail>`__   **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒] [⧖]   bugs
 30         `#83 (Why is foo so bar) <Detail>`__    **☎ Talk**                                 admin
========== ======================================= ========================================== =========

>>> rt.login('jean').show(tickets.MyTickets)
... 
========== ============================================================ ================= ============== ===================================================
 Priority   Ticket                                                       Assigned to       Planned time   Workflow
---------- ------------------------------------------------------------ ----------------- -------------- ---------------------------------------------------
 30         `#92 (Why is foo so bar) <Detail>`__                                                          [✋] [▶] **☎ Talk** → [☾] [☉] [☐] [☒] [⧖]
 30         `#85 (How can I see where bar?) <Detail>`__                  Mathieu                          [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒] [⧖]
 30         `#78 (Default account in invoices per partner) <Detail>`__                                    [✋] [▶] **☐ Ready** → [☒]
 30         `#64 (Cannot delete foo) <Detail>`__                                                          [✋] [▶] **⚹ New** → [☾] [☉] [☐] [⧖]
 30         `#57 (Irritating message when bar) <Detail>`__                                                [✋] [▶] **☉ Open** → [☾] [☎] [⚒] [☐] [☑] [☒] [⧖]
 30         `#29 (Why is foo so bar) <Detail>`__                         Rolf Rompen                      [▶] **☎ Talk** → [☾] [☉] [⚒] [☐] [☑] [☒] [⧖]
 30         `#22 (How can I see where bar?) <Detail>`__                                                   [✋] [▶] **⚒ Working** → [☾] [☐] [☒] [⧖]
 30         `#15 (Bars have no foo) <Detail>`__                          Romain Raffault                  [▶] **☐ Ready** → [☎] [☑] [☒]
 30         `#1 (Föö fails to bar when baz) <Detail>`__                                                   [✋] [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑] [⧖]
========== ============================================================ ================= ============== ===================================================

The backlog ¶

The TicketsBySite panel shows all the tickets for a given project. It is a scrum backlog.

>>> pypi = tickets.Site.objects.get(ref="pypi")
>>> rt.login("robin").show(tickets.TicketsBySite, pypi)
... 
==================== ============================================= ============== ============ ======= ============ ==================================================
 Priority             Ticket                                        Planned time   Regular      Extra   Free         Workflow
-------------------- --------------------------------------------- -------------- ------------ ------- ------------ --------------------------------------------------
 30                   `#109 (Cannot delete foo) <Detail>`__                        124:17                            [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑] [⧖]
 30                   `#85 (How can I see where bar?) <Detail>`__                  122:33                            [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒] [⧖]
 30                   `#73 (Cannot delete foo) <Detail>`__                         126:53                            [✋] [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑] [⧖]
 30                   `#49 (How can I see where bar?) <Detail>`__                  127:09                            [✋] [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒] [⧖]
 30                   `#37 (Cannot delete foo) <Detail>`__                         124:41               174:42       [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑] [⧖]
 30                   `#13 (Bar cannot foo) <Detail>`__                            125:40               174:46       [▶] **⚒ Working** → [☾] [☎] [☐] [☑] [☒] [⧖]
 30                   `#1 (Föö fails to bar when baz) <Detail>`__                  125:31               168:21       [✋] [▶] **⚹ New** → [☾] [☎] [☉] [⚒] [☐] [☑] [⧖]
 **Total (7 rows)**                                                                **876:44**           **517:49**
==================== ============================================= ============== ============ ======= ============ ==================================================

Anonymous cannot see tickets of a non-public project.

>>> security = tickets.Site.objects.get(ref="security")
>>> rt.show(tickets.TicketsBySite, security)
... 
No data to display

Links between tickets ¶

>>> obj = tickets.Ticket.objects.get(id=20)
>>> rt.show(tickets.TicketsByParent, obj)
... 
========== ==== ============================= =================
 Priority   ID   Summary                       Assign to
---------- ---- ----------------------------- -----------------
 30         21   Irritating message when bar   luc, **romain**
========== ==== ============================= =================

Filtering tickets ¶

Lino Noi modifies the list of the parameters you can use for filterings tickets be setting a custom params_layout.

>>> show_fields(tickets.AllTickets, all=True)
... 
- Author (user) : The author or reporter of this ticket. The user who reported this
  ticket to the database and is responsible for managing it.
- End user (end_user) : Only rows concerning this end user.
- Assigned_to (assigned_to) : Only tickets with this user assigned.
- Not assigned to (not_assigned_to) : Only that this user is not assigned to.
- Interesting for (interesting_for) : Only tickets interesting for this partner.
- Project (site) : Show only tickets within this project.
- Has site (has_site) : Show only (or hide) tickets which have a site assigned.
- State (state) : Only rows having this state.
- Assigned (show_assigned) : Show only (or hide) tickets that are assigned to somebody.
- Active (show_active) : Show only (or hide) tickets which are active (i.e. state is Talk
  or ToDo).
- To do (show_todo) : Show only (or hide) tickets that are todo (i.e. state is New
  or ToDo).
- Private (show_private) : Show only (or hide) tickets that are marked private.
- Date from (start_date) : Start of observed date range
- until (end_date) : End of observed date range
- Observed event (observed_event) :
- Has reference (has_ref) :
- Commented Last (last_commenter) : Only tickets that have this use commenting last.
- Not Commented Last (not_last_commenter) : Only tickets where this use is not the last commenter.
- Site Subscriber (subscriber) : Limit tickets to tickets that have a site this user is subscribed to.

Change observers ¶

Don't read this.

>>> ar = rt.login('robin')
>>> list(tickets.Site.objects.get(ref="docs").get_change_observers())
... 
[(User #6 ('Luc'), <notify.MailModes.often:often>), (User #3 ('Romain
Raffault'), <notify.MailModes.often:often>)]

>>> list(comments.Comment.objects.get(pk=1).get_change_observers())
... 
[(User #7 ('Jean'), <notify.MailModes.often:often>), (User #5 ('Mathieu'),
<notify.MailModes.often:often>), (User #1 ('Robin Rood'),
<notify.MailModes.often:often>)]

>>> list(comments.Comment.objects.get(pk=155).get_change_observers())
... 
[(User #6 ('Luc'), <notify.MailModes.often:often>), (User #3 ('Romain
Raffault'), <notify.MailModes.often:often>)]

tickets (Ticket management in Noi)¶

`tickets` (Ticket management in Noi)¶